We understand that plans can change. This policy ensures fairness, safety, and respect for both clients and providers.
By making a booking on the app, you agree to the following terms.
All cancellations must be processed within the app.
Payments will only be refunded or adjusted according to the terms below.
Direct arrangements or cancellations made outside the app are not recognised or protected.
More than 24 hours before booking:
Full refund issued to the client (minus any applicable service fees).
6–24 hours before booking:
50% refund issued to the client; the provider receives the remaining 50% as compensation.
Less than 6 hours or no-show:
No refund. The provider receives full payment.
If a provider cancels a confirmed booking, the client will receive a full refund.
Repeated cancellations by a provider may result in account suspension or removal from the platform.
Client No-Show:
Booking is considered fulfilled, and payment is released to the provider.
Provider No-Show:
Client receives a full refund, and the provider may face account penalties.
If a booking is cancelled for safety reasons, the app reserves the right to issue a refund or release payment based on fault.
The platform may also suspend or remove users who compromise community safety.
If either party disagrees with the outcome, they may file a dispute within 48 hours of the scheduled booking time.
The platform’s support team will investigate and make a final decision, which may include refunds or account action.
In cases of verified emergencies (e.g., medical issues, accidents), cancellation penalties may be waived at the platform’s discretion.
Documentation may be required to support claims.
Users with frequent cancellations or no-shows may face penalties, including temporary suspension or permanent account removal.